Hello everyone!

 

We're looking for a Customer Activation Manager to take a core ownership role in shaping the very first experience every customer has with our AI-native payroll and employee management platform.

 

This is not a support or ticket-queue role. You'll own the entire customer journey from signed contract through successful onboarding and graduation, directly driving a 90%+ activation rate across a portfolio of customers ranging from 5-person startups to 200+ person companies.

 

What professional skills are important for us?

— 3+ years in implementation, customer success, or project management in B2B SaaS with measurable onboarding or activation KPI ownership.

— Experience with payroll, HR tech, or fintech products — you understand the stakes of a missed pay cycle.

— Project management DNA: organized, process-driven, and calm under pressure juggling multiple concurrent implementations.

— Ability to calibrate your approach by company size — a 5-person startup and a 120-person company need fundamentally different onboarding motions.

— High agency and bias for action: you move without waiting to be unblocked.

— Familiarity with HRIS systems like Rippling, JustWorks, Gusto, or other payroll platforms is a strong advantage.

— Experience at an early-stage or high-growth company where the playbook was still being written is a plus.

 

Tasks:

— Own end-to-end customer onboarding from signed contract through graduation, with clear handoff criteria to Account Management.

— Execute tiered onboarding tracks calibrated to company size: lightweight self-serve for small accounts, structured multi-stakeholder implementations for mid-market and enterprise.

— Drive first payroll on the first eligible pay cycle, ensuring data migration accuracy, tax registrations, and bank verification are complete.

— Certify graduation: confirmed stakeholder engagement, post-go-live training, and feature adoption appropriate to customer setup.

— Manage a portfolio of concurrent implementations with precision: proactive outreach, clear timelines, zero dropped handoffs.

— Partner cross-functionally with Engineering, Tax Ops, and Support to resolve go-live blockers and custom setup needs.

— Own and continuously improve the onboarding playbook: templates, escalation paths, and graduation criteria.

 

Conditions:

— Employment type: Full-time;

— Work setup: In-person;

— Location: New York City, NY;

 

What's in it for you?

— Full ownership of the customer activation journey from day one.

— Direct cross-functional visibility with Engineering, Tax Ops, and Customer Success — no bureaucratic layers.

— High autonomy: your onboarding playbook and decisions directly drive activation outcomes.

— Opportunity to build and own core process at a fast-growing, AI-native company.

— Performance spiffs, competitive equity, and a package discussed individually based on experience.

 

Hiring Process:

— Recruiter introductory call;

— Hiring Manager interview;

— Take-home assignment;

— Take-home review;

— On-site interview;